Troubleshooting
Having issues with Clickyard? Find solutions to common problems below.
Installation Issues
Script not loading
The tracking script isn't appearing on your website.
Check if script is in the source
- Open your website in a browser
- Right-click and select "View Page Source"
- Search for
clickyard - You should see the script tag with your website ID
GTM users: Publish your container
If you added the script via Google Tag Manager, make sure you clicked "Submit" and "Publish" to deploy your changes.
WordPress users: Clear cache
If using a caching plugin (WP Rocket, W3 Total Cache, etc.), clear the cache after adding the script.
Ad blocker blocking the script
Some ad blockers and privacy extensions block analytics scripts.
How to test:
- Open your website in an incognito/private window
- Disable any browser extensions temporarily
- Check Developer Tools → Network tab for blocked requests
Note: You cannot prevent users with ad blockers from being untracked. This is expected behavior and affects all analytics tools.
Wrong or missing website ID
Script loads but no data appears in dashboard.
Verify your website ID:
- Go to your Clickyard dashboard
- Click "Widget code" on your website
- Compare the ID in the modal with the ID in your script
- Make sure there are no extra spaces or typos
Tracking Issues
No sessions appearing in dashboard
Script is installed but session count stays at 0.
Check network requests:
- Open your website
- Open Developer Tools (F12) → Network tab
- Filter by
clickyard - Navigate around your site
- You should see POST requests to the analytics endpoint
Wait a few minutes
Data may take 1-5 minutes to appear in the dashboard. Try refreshing the dashboard page.
Conversions not being tracked
Sessions appear but conversion count is 0.
For Page Goals:
- • Make sure the goal URL matches exactly (including https://)
- • Try visiting the thank-you page directly to test
- • Check that the tracking script is also installed on the thank-you page
For Event Goals:
- • Verify the event name matches exactly (case-sensitive)
- • Check that
window.Clickyardis defined before calling - • Use browser console to test:
Clickyard('id', 'event')
Zone Issues
Editor panel not appearing
Clicked "Mark zones" but no editor overlay appears.
Check the URL parameter:
The editor should open with a ?t=... parameter in the URL.
https://yoursite.com/?t=your-widget-tokenDisable ad blockers
Some ad blockers may interfere with the editor overlay. Try disabling them temporarily.
Check console for errors
Open Developer Tools → Console and look for any JavaScript errors.
Can't select certain elements
Some elements won't respond to clicks in editor mode.
Possible causes:
- • Element is inside an iframe (cross-origin iframes can't be tracked)
- • Element has event handlers that prevent click propagation
- • Element is generated dynamically after page load
Try selecting a parent container of the element instead.
Zones not appearing in reports
Marked zones but they don't show up in generated reports.
Common reasons:
- • No users interacted with the zone during the selected time period
- • The zone selector became invalid (element structure changed)
- • The zone is on a page not visited by users in the date range
Zones with zero interactions are excluded from reports. Try a longer date range or check that the element still exists.
Report Issues
Report generation stuck
Report shows "Generating..." for a long time.
What to do:
- • Reports typically take 1-2 minutes. Wait a bit longer.
- • Try refreshing the page
- • If stuck for more than 10 minutes, contact support
"Not enough data" error
Report can't be generated due to insufficient data.
Requirements:
- • At least 100 sessions in the selected date range
- • At least a few conversions (ideally 10+)
- • At least one marked zone with interactions
Try selecting a longer date range or wait for more traffic.